Queue Management System | 75Health EHR
Queue Management—Your Time Matters!
The term itself brings relief, doesn’t it? Queue Management helps streamline patient wait times, keeps them informed, and enhances patient engagement. That’s exactly why we’ve introduced cutting-edge functionality at 75Health!
Introducing Queue Management!
Yes, 75Health is back with a powerful enhancement to our EHR application—QUEUE MANAGEMENT!
But what exactly is queue management? How does it work? And what benefits does it bring to your practice?
Don’t worry—we’ve got it all covered!
What is Queue Management?
Queue Management is the process of organizing and optimizing the patient flow to reduce wait times, improve efficiency, and enhance the overall patient experience. It helps ensure that appointments, walk-ins, and consultations are handled in an orderly manner, minimizing delays and improving staff productivity.
How Queue Management Works in Electronic Healthcare
A Queue Management System (QMS) in EHR software ensures a structured and efficient appointment flow, minimizing delays and enhancing operational productivity. Here’s a step-by-step breakdown of how it works:
1️⃣ Effortless Patient Check-in
Patients can check in through multiple options:
✔ In-person visits
✔ Online check-in
2️⃣ Queue Number Assignment
On the day of the appointment, the system automatically generates a unique token number for the patient, ensuring an orderly and efficient queue.
3️⃣ Real-time Queue Monitoring
🔹 Healthcare providers & staff track patient flow on an intuitive dashboard, including:
- Number of scheduled appointments
- Current in-progress consultations
- Next patient in line
- Estimated wait times for remaining patients
🔹 Automated patient dashboard updates keep patients informed about estimated wait times
🔹 Patients can wait comfortably without overcrowding the reception area
4️⃣ Smart Patient Routing
The system helps organize patient flow by categorizing appointments based on type (urgent, primary care, follow-up, etc.), enabling staff to efficiently direct patients to the right doctor, department, or service.
✅ Faster check-ups & treatments with priority-based routing
✅ Reduced congestion in waiting areas for a smoother experience
✅ Optimized doctor availability, improving overall efficiency
With 75Health’s advanced Queue Management System, patient visits are now smarter and smoother. From online check-ins to real-time queue tracking and intelligent patient routing, every step is designed in our medical record software to save time and enhance patient experience. Let’s dive into how it works!
How Queue Management Works in 75Health EHR
It all starts with appointment booking.
Booking an Appointment
Both patients and admins can book appointments. Need guidance? Check out our YouTube tutorial to see how appointment booking works in 75Health.
Once an appointment is booked, the Queue Management System operates in two views:
✅ Admin/Front Desk User View (Organization Side)
✅ Patient View
Let’s break it down:
Admin/Front Desk User View
1️⃣ Accessing the Queue
- Once an appointment is booked, access the Queue Menu at the top.
- Admins/front desk users can search for a doctor’s name to view all appointments scheduled for that doctor on the current day.
Note: The queue only displays same-day appointments.
2️⃣ Viewing Patient Queue
The dashboard displays:
🔹 Patient Name
🔹 Token Number
🔹 Appointment Time
🔹 Waiting Time & Expected Time
🔹 Status – (Waiting, In Progress, Completed)
3️⃣ Real-Time Status Updates
- When a doctor opens a patient’s EHR, the status changes from Waiting to In Progress.
- Once the consultation is done, the doctor marks the EHR as completed, automatically updating the queue status to Completed.
- For cases requiring further steps (e.g., lab tests), the doctor may save the EHR as a draft instead of marking it as completed.
- Regardless of whether the EHR is completed or saved as a draft, once the doctor closes the current patient’s EHR and opens the next one, the previous patient’s status automatically updates to “Completed” in the queue.
Patient View on Queue Management
Patients should be able to see the queue status in real-time. When they log in, their dashboard displays:
✅ Your token number
✅ Current in-progress token number
✅ Estimated waiting time
This ensures patients stay informed and stress-free while waiting for their turn.
Benefits of Having a Queue Management System Integrated EHR
An EHR integrated with QMS ensures seamless, efficient, and stress-free patient flow. Here’s how it transforms your practice:
Reduced Wait Times – Keep patient flow organized and minimize unnecessary delays.
Real-time Updates – Patients and staff stay informed with live queue tracking and estimated wait times.
Digital Display Boards: Show current queue status in waiting areas, keeping patients informed.
Optimized Workflow – Enhance efficiency by automatically updating consultation statuses and routing patients accordingly.
Improved Patient Experience – No more crowded waiting areas! Patients can wait comfortably while staying informed.
Better Resource Management – Doctors and staff can plan and prioritize appointments effectively.
Seamless Coordination – Synchronize appointments, consultations, and lab processes without manual follow-ups.
Enhanced Practice Productivity – Spend less time managing queues and more time providing quality care.
So why wait?
Start optimizing your workflow and enhancing patient experience with 75Health’s electronic health record systems’ Queue Management System today! 🚀
