The widespread adoption of My Health Records has created a new way for patients to communicate with their patients. Convenience is the new need for patients in healthcare as they are looking to set their own time for appointments, lab tests, follow-ups, therapies, etc. The pandemic situation across the world gave breakthrough to telehealth practices and revenue doesn’t get affected because the operational cost for hospitals and clinics are reduced and profit remains unaltered.

Consulting patients online seems to be difficult but when the right tools are used it becomes a more simplified and easier process. Patients are now planning their hospitals’ visits for all their medical needs on the same day by planning, thus saving money in reduced repetitive travels.

 While fixing an appointment for the first time in My Health Records, patients can be unsure of what happens next. At the time, you can leverage hospital management software to have communication and inform them about appointment confirmation, what specifics they have to carry, what is already available in the healthcare app, and locate parking time for a visit. Once this is done, your patient can have the right expectations from the visit.  

In case if physicians allow only online visits, the patient should be informed of clicking a specific link to use for the session. Front desk staff can support patients through telephone to resolve technical issues before the session and educate patients about video call etiquette, this helps to have a smooth operation. For better communication, they can be asked to sit in a quiet, isolated, and bright place. We can’t expect complete control over the environment, but these steps are controllable and must.

In the same way, physicians are also given a checklist for consulting the next patient under the notes options in EHR Software. The integration checks whether the patients have received confirmation from staff, if not physicians can either call front-desk staff or patients directly. My Health Records helps you to know the patient journey and it outlines all the touchpoints they had such as patient traits, behaviors, goals, and specific needs. Depending on your specialty, you see different patient personas and goals.

You can check whether a patient has followed suggested steps in reaching their goal with the difference in data (pre-visit, visit, and post-visit). You can create stages in a flow chart for patients to visualize the progress towards the goal.

Also, you can identify the pain points, and suggest suitable ways in removing them. A smooth patient journey makes them feel connected with the right source, motivates them to have more communication, and achieve increased satisfaction. Satisfied patients bring repeated and referral business and a stabilized revenue stream are created for your organization through My Health Records.

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Source : https://myhealthrecordssoftware75.blogspot.com/2021/11/my-health-records-helps-you-to-prepare.html